Express Tours Privacy Policy

At Express Tours, we place great importance on protecting your personal information. We are committed to collecting, using, and retaining your information responsibly, transparently, and securely, in accordance with applicable laws, including Quebec’s Law 25.

This policy explains what information we collect, why we use it, and how it is protected.

Collection of Personal Information

Personal information refers to any information that can identify an individual, directly or indirectly, such as an email address, telephone number, mailing address, or financial information.

Express Tours may collect your personal information in various ways, including:

  • when making a reservation;
  • when communicating with a member of our team;
  • through our website;
  • by telephone or email;
  • when subscribing to our newsletter;
  • through a contest, giveaway, or interaction on our social media channels.

We collect only the information necessary to provide our travel services, including:

  • first and last name;
  • mailing address;
  • date of birth;
  • telephone number;
  • email address;
  • username;
  • password;
  • preferred language;
  • travel preferences;
  • certain information related to your specific travel needs, such as allergies or important conditions that should be considered to help ensure your trip goes smoothly.

We do not knowingly collect sensitive personal information that is not necessary to provide our services, such as ethnic origin, political opinions, or religious beliefs.

Use of Personal Information

The personal information we collect allows us to:

  • provide our travel services;
  • process your reservations;
  • communicate with you regarding your file;
  • help ensure your trip runs smoothly;
  • improve our services and your customer experience;
  • send you promotional offers or information related to our services, where permitted.

In certain cases, your information may be shared with partners or service providers involved in organizing your trip. Only the information necessary to provide the applicable services will be shared with them.

We never share your personal information with third parties for marketing purposes without your consent.

Please note that Express Tours is not responsible for the use or disclosure of personal information that you choose to provide directly to third parties associated with your trip, during or after your trip.

Sharing Your Personal Information

To provide the products and services you request, we may share certain information with trusted third parties, including:

  • travel service providers, such as hotels, transportation providers, ski resorts, or booking agencies;
  • technology service providers used to manage reservations and travel arrangements;
  • service providers specializing in security, investigations, or incident management related to data protection;
  • government authorities or law enforcement agencies, such as border, customs, or immigration services, when required by law or to ensure traveller safety.

We always limit the information shared to what is strictly necessary.

Use of Cookies

Our website uses cookies to improve your browsing experience and better understand how our platform is used.

Cookies are small files stored on your device when you visit our website. They allow us to:

  • remember certain preferences;
  • improve website functionality;
  • analyze website usage;
  • personalize certain content and offers.

Information collected through cookies is treated confidentially and anonymized whenever possible.

You can change your cookie preferences at any time through your browser settings.

Cookie Policy

At Express Tours, we are committed to protecting your privacy and ensuring transparency regarding the use of cookies on our website.

What Is a Cookie?

A cookie is a small text file stored on your device when you visit our website. It may contain certain information related to your browsing activity, such as:

  • pages visited;
  • language used;
  • browser used;
  • your IP address;
  • the website from which you accessed our platform;
  • certain keywords or browsing habits.

This information allows us to optimize our services and improve your user experience.

Types of Cookies We Use

Necessary Cookies

These cookies are essential to the proper functioning of the website, particularly for managing sessions or reservations.

Performance Cookies

These cookies allow us to collect anonymous data about how the website is used in order to improve its functionality.

Functionality Cookies

These cookies allow us to remember certain preferences, such as language or region.

Targeting and Advertising Cookies

These cookies allow us to provide content or offers tailored to your interests.

How We Use Cookies

We use cookies to:

  • make browsing and booking easier;
  • analyze the use of our website;
  • improve our services;
  • personalize your experience;
  • provide relevant content and offers.

Managing Cookies

You can change or disable cookies at any time through your browser settings.

Consent

By continuing to browse our website, you consent to the use of cookies in accordance with this policy.

You may withdraw your consent at any time by changing your browser preferences.

Security of Personal Information

We implement appropriate security measures to protect your personal information against:

  • unauthorized access;
  • modification;
  • disclosure;
  • loss or misuse.

Access to personal information is limited to employees and partners who require this information to provide our services.

We also use security technologies, such as SSL, to protect data transmitted through our website.

Links to Other Websites

Our website may contain links to other platforms or external websites.

Please note that our Privacy Policy no longer applies once you leave our website. Each external website has its own privacy policies and practices.

Express Tours is not responsible for the content or privacy practices of third-party websites.

Retention of Personal Information

We retain your personal information only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

When the information is no longer required, it is deleted, anonymized, or securely retained until it can be destroyed.

Access to Your Personal Information

Once your identity has been verified, you may request access to the personal information we hold about you, to the extent provided by law.

In certain cases, a written request may be required.

As part of a reservation, personal information related to your file cannot be modified or provided to a third party without your consent, unless that person is authorized on the file.

Access to your personal information remains subject to applicable laws and the jurisdiction of the competent courts.

Accuracy and Updating of Personal Information

It is important that the personal information you provide remains accurate and up to date.

If your information changes, for example if you have a new address or telephone number, please contact us promptly by telephone or email.

You may also request a correction to the personal information we hold about you at any time.

When necessary, we will provide relevant updates to suppliers or partners directly associated with your reservation.

Consent

By using our services or our website, you consent to the collection, use, and disclosure of your personal information in accordance with this policy.

Privacy Officer

The person responsible for the protection of personal information at Express Tours is:

Mathieu Landry
President 450 464-6711 [info@expresstours.ca](mailto:info@expresstours.ca)

For any questions or concerns regarding your personal information, you may contact us at any time. A response will be provided within a maximum of thirty (30) days following receipt of your request.

In the event of a serious privacy incident, Express Tours will notify the Commission d’accès à l’information du Québec and the individuals concerned, in accordance with applicable legal requirements.