A few simple things to check:
- Use the Forgot Password option if needed
- Make sure you activated your account using the email you received when you registered
- Check your spam or junk folder
If the issue persists, contact us at 1-800-461-0754 or 450-464-6711. Our team will be happy to help.
When registering online, there’s a field where you can provide any important information, such as allergies or specific needs.
If your group is not using the portal, please share this information with your trip organizer, who will pass it along to us.
Rest assured that we’ll do everything we can to accommodate everyone’s needs.
Sometimes, your confirmation email may take a few minutes to arrive or end up in your spam or junk folder.
Please check:
- your spam or junk folder
- that your payment was successfully processed
Some email providers, such as Rogers or Sympatico, may occasionally block our emails.
If you still can’t find your confirmation, contact us. We’ll resend it promptly.
Yes, absolutely.
Express Tours holds a travel agency permit issued by the Office de la protection du consommateur (OPC), providing oversight and protection for all transactions.
- Funds are held in a trust account
- You are protected by the Compensation Fund for Customers of Travel Agents (FICAV)
These measures provide an added layer of protection, so you can book with confidence.
This decision is the responsibility of the school, not Express Tours. If you would like to join the trip as a chaperone or as a paying participant, we recommend contacting the trip organizer directly to find out what options are available to you.
As soon as you know the date of your activity, don’t hesitate to contact us to make your reservation. Booking early gives you more options and better availability with our suppliers.
If you need to make changes to your reservation, please let us know as soon as possible. Contact us here or call us at 1-800-461-0754 or 450-464-6711.
Additional fees may apply.
It varies, but most suppliers require a minimum of 20 paid tickets to qualify for a discounted group rate. For a chartered coach trip, we recommend a minimum of 30 people to spread out the costs and get the best possible rate. Contact us for more information.
Express Tours strongly recommends that clients purchase travel insurance ($) before departure or, if applicable, check their existing personal insurance coverage.
Manulife offers trip cancellation, trip interruption and medical insurance for Canadians, available directly through Express Tours. Unfortunately, we are unable to sell insurance to individuals who are not Canadian citizens.
Express Tours strongly recommends that clients purchase travel insurance ($) before departure or, if applicable, review their existing personal insurance coverage. Manulife offers affordable trip cancellation, trip interruption and emergency medical insurance for Canadians, available directly through Express Tours. Unfortunately, we are unable to sell insurance to individuals who are not Canadian citizens.
Manulife also offers the Protection Without Equal Plan, a unique product that allows you to cancel your trip for any reason up to 24 hours before departure and provides coverage for 80% of the trip cost. This coverage must be purchased within 72 hours of booking your trip. It is the client’s responsibility to contact an Express Tours advisor within the next 48 hours to purchase the coverage. You can also purchase insurance directly through the Manulife portal exclusively available to Express Tours clients.
Unfortunately, many debit cards may not work in the United States, so we recommend bringing a credit card, cash or a prepaid Visa card when travelling to the USA.
In most cases, gratuities are not included unless otherwise indicated during the registration process. The only exception is when a meal is included in the package. In that case, Express Tours will pay the gratuity in advance based on an agreement with the restaurant.
- For other aspects of the trip, gratuities are not included, and students should plan to have small amounts of cash available to tip staff who provide services.
- For the driver and guide, it is generally recommended to tip $1 to $2 per passenger per day. We can include gratuities in the package if you prefer and if this makes things easier for you.
Otherwise, here are some suggested gratuities:
- Hotel housekeeping: $1 per person, per day
- Local guide for a city tour or guided visit: $1 per person
- Restaurant meal: 18% of the bill
- Taxis: 15% to 20% of the fare
Your tour guide will help make your trip an enjoyable experience. They’ll provide information about your destination, answer your questions, coordinate arrival and departure times with the driver, and handle cooking and serving during the tailgate, when applicable.
Depending on the carrier’s licence, the following types of coaches are available:
- 56-passenger luxury coach
- 48-passenger luxury coach
- 21-passenger luxury minibus
- 24-passenger luxury minibus
- 24- to 27-passenger school minibus
- 46- to 48-passenger school bus
Please note that chartered school buses are not licensed for travel outside Quebec (Ontario, the United States, etc.). Only standard luxury motorcoaches can travel outside the province.
A minimum of 25 participants is required for all sports packages.
“Tailgate” is an American term that refers to a gathering of people enjoying food, BBQ and drinks around the back of a pickup truck—the “tailgate” of the truck!
For NFL football, tailgating brings thousands of fans together in the stadium parking lot, often arriving up to five hours before the game. BBQs, promotional tents and music create an unforgettable atmosphere where the biggest fans can show their team pride.
At Express Tours, it’s part of our signature experience! We host a lively pre-game tailgate featuring music, giveaways, friendly competitions, food cooked on our five-foot-long BBQs and plenty of memorable moments. If you’ve never experienced a tailgate, you’re in for a treat!
We always have extra drinks available for purchase at a lower cost than at the stadium.
All printed tickets will be distributed on the coach. Electronic tickets will be sent to you by email so you can access them directly on your smartphone. Please note that some stadiums only accept electronic tickets.
Game tickets are electronic tickets that will be transferred to you by email a few days before departure. You must have an account with the ticketing platform (e.g., Ticketmaster) using the same email address associated with your booking. Instructions for accepting your tickets will be sent to you by email approximately two weeks before departure.
Two (2) weeks before departure, you will receive your travel documents, along with confirmation of your departure time and location.
Stops are planned along the way for bathroom breaks and meals, depending on the length of the trip.
When checking in at the hotel, the trip guide will pick up the room keys from the front desk and distribute them to the group.
There is no minimum age to participate. However, minors must be accompanied by a responsible adult, and some packages may include alcoholic beverages, for example during tailgates. Please also note that sports trip itineraries can be quite demanding, so these trips are not recommended for young children.
