Express Tours Privacy Policy
Express Tours takes the protection of your personal information very seriously. We understand the importance of maintaining the confidentiality of your personal information and we are committed to protecting it. This privacy policy describes the types of information we collect, how we use it, and how we protect it.
Collection of personal information
All information that concerns an individual and that could identify them (email address, telephone number, financial information, postal address, etc.) is referred to as “personal information”.
Your personal information is collected in several ways by Express Tours. These can be transmitted when making a reservation or in an exchange with one of our agents or another member of staff, either via our website, on the telephone or directly in agency. They can also come from a contest, a newsletter subscription or our social media platforms.
We only collect personal information necessary to provide our travel services. This information includes:
• Your first and last name;
• Your civic address;
• Your date of birth;
• Your phone number;
• Your email address;
• Your username
• Your password
• Your language;
• Your personal preferences, your travel preferences and certain special conditions to ensure the smooth running of your trip (examples: medical problems, allergies, etc.).
We do not collect sensitive personal information such as your race, ethnicity, political opinion or religious belief.
Use of personal information
We use your personal information to provide travel services and to communicate with you about those services. In some cases, this information may be shared with trusted partners of Express Tours to ensure the provision of travel services. Only the service providers involved in your trip will receive this information, and only if they need it to ensure the smooth running of your trip. We may also use your personal information to send you promotional offers and travel information. We do not share your personal information with third parties for marketing purposes without your consent.
Also, it is also important to know that Express Tours is not responsible for the use and communication of personal information that you provide yourself to third parties involved in your trip, during or after your trip.
Sharing your personal information
To provide you with the products and services you have requested from us, we may transmit your personal information to trusted third parties, including:
• Providers of investigation and investigation services in the context of an incident or breach of personal data;
• Service providers, such as reservation agents, fueling agents, travel service providers, hotels;
• Government authorities and law enforcement agencies, such as immigration, customs, border services to comply with current requirements and ensure the safety of our customers, passengers and employees;
• Technology service providers whose systems we may use to process your reservation and travel.
Cookies
We use cookies to improve your browsing experience on our website and to better understand how you use our website. Cookies are small files that are stored on your computer when you visit our website. They contain information such as the display language and certain browsing habits. This data is used to activate certain features and facilitate your navigation. The information collected by cookies is confidential and always anonymized. You can disable or block cookies by configuring your browser settings.
Security of your data
We take appropriate security measures to protect your personal information from unauthorized access, modification or disclosure. We limit access to your personal information to employees who need this information to provide travel services and to service providers who need it for the smooth running of your trip.
Links to other websites
We are not responsible for the practices employed by websites linked to or accessible from the Website, nor the information or content found there. Remember that when you use a link to go from the Website to another site, our privacy policy no longer applies. Browsing and interaction on any other website, including those linked to our site, is subject to that Website's own rules and policies.
Time of the conversation
Your personal information is retained by the Company only for the time corresponding to the purposes for which it was collected, unless a longer retention period is required or authorized by law. If we no longer have a legitimate business interest in continuing to process your personal information, we will delete or anonymize it, or if it is not possible to do so (because, for example, your personal information has been stored in backup archives), then we will store your personal information securely and ensure that it ceases to be processed until it is possible to delete it.
Access to your personal information
Once we have identified you, you can request to see the personal information we have about you, as permitted or required by law. In some cases, a written request from you may be necessary.
As part of a reservation, the personal information you have provided to us cannot be retransmitted or modified by a member of your family, a friend or a third person if the latter is neither a traveler nor a payer on file, unless that you consent verbally.
Access to your personal information is subject to the jurisdiction of local laws and courts.
Accuracy and modification of your personal information
If there are changes to be made to your personal information (examples: change of address, change of telephone number, etc.), it is best to contact us quickly and by telephone or email to keep it up to date. your file and our databases. For our part, we endeavor to verify that the personal information you provide to us at the time of booking is complete.
At any time, you can request that corrections be made to the personal information we have about you. We will then take care of transmitting updates to your current reservation, if necessary, to our suppliers and partners who have a direct link with your file.
Contact details of the Personal Information Protection Officer
The person responsible for personal information collected at Express Tours is:
Name
Job
# Office Phone
Email Address
The person responsible for the protection of personal information will contact you within thirty (30) days following receipt of your email.
In the event of a serious confidentiality incident, Express Tours will notify Commission d'accès à l'information du Québec, as well as the people affected by the incident.
Consent
By using our services, you consent to the collection, use and disclosure of your personal information in accordance with this privacy policy. If you have any questions or concerns about the protection of your personal information, please contact us by email at @expresstours.ca.
Updated policy above
We reserve the right to modify this privacy policy at any time. Any changes will be posted on our website and will be effective immediately.
This version was updated on May 28, 2024.
